NPS scores may not be honest
There are times when you won’t get honest NPS scores (Net Promoter Score) in response to the standard question. That question is usually: “On a scale from 1 to 10, how likely are you to recommend us to a colleague?” There are at least two situations when you can deliver fantastic value and service and still get a poor score. NPS scores and channel partners NPS scores might not be as high as they should be if you’re asking a dealer, reseller or distributor. Dealers don’t want…
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